RentalReply

I send personal-looking emails — including price quotes — to nearly EVERY e-mail inquiry. I can PROCESS ABOUT 20 INQUIRIES in TEN MINUTES - including with precise price quotes for each guest.One of the fundamental purposes of the www.RentalReply.com service is to quickly reply to your e-mail rental inquiries with e-mail responses that appear to be personally written by you.

RentalReply can respond to each e-mail inquiry with a personal quote in 30 seconds or less. Typically, my guests don’t have a clue that a computer program responded to their inquiry. They think I personally responded!

www.RentalReply.com can automatically parse and respond to e-mail inquiries from VRBO, Homeaway, Vacation Rentals.com, and other listing sites.

For  inquires you receive that aren’t from a listing site, you can add the following string to automatically insert a specific quote into a email reply.

[rr-072011-7-email-4804 Huxley]

Where: The brackets beginning with rr-*******] are the “substitution text

072011    <- this is the arrival date, July 20th, 2011

-7-   <– this is the number of nights

 4804 Huxley   <– this is the name of the home that they’ve requested (optional)

email  <– this is the source of the e-mail, for tracking

STEPS:

1) I Click my “reply” button in my e-mail program.

2) I verify that the incoming inquiry e-mail has an arrival and departure date (or number of nights).

3) In my outgoing e-mail, I quickly type the answers to any unusual questions a guest might have.

4) I FORWARD the outgoing guest’s e-mail to the www.RentalReply.com service.

5) RentalReply immediately replies to the guest e-mail FOR ME, with a PRECISE rental quote. The automatic (but personal-looking) e-mail also contains a link to my online reservation form, so that the guest can calculate precise quotes for OTHER available dates, or reserve our rental homes online. Below is what the price quote line looks like in the personalized e-mail:

“Cleaning: $69.00 + Nightly Rate: 7nts x $119.00 + $117.26 = $1019.26″

*I* didn’t do that calculation. Rental Reply calculated it for me and automatically inserted it in my reply letter template to send to the guest.

6) RentalReply sends ME a copy of the automatic (but personal-looking) e-mail, which includes a subject line similar to the one below:

“2007-07-28 7nts Florida Mickeytown.com Rental | Free Pool Heat & Internet | Close to Disney”

7) RentalReply’s e-mail is quick and automatic. I review the quote that was sent to the guest by e-mail (which now has the precise quote) and I may call the guest if I really want the reservation and if a phone number was included.

There is a reason the new subject line on the reply e-mail is important: You can click on the subject line in your e-mail program and SORT all your inquiries, from all sources, in arrival date order. This means, that if you have a last minute vacancy to fill, you can review your e-mail quotes and make “second chance” offers to any inquirers who may have previously requested the week that’s open. For example you can send a bulk e-mail saying, “Some time ago, you inquired about our home. The date you requested is now on sale for $99 per night.”

ADDITIONAL BENEFITS:

9) Furthermore, RentalReply tracks the inquires from all listing sources, so you can check which listing sites are performing well, and which are not.

10) Also, RentalReply uses the same intuitive interface to automatically compose and send Rental agreements, automatic “payment due” Requests, Security Deposit refund letters, and an online customer survey after the guest leaves.

11) Rental reply can automatically send your correspondence as either an e-mail or a PDF file.